Transaction center evolving to advice center.
2 AI translations · Banking & Financial Services
Tellers process deposits, withdrawals, check cashing, loan payments, cashier's checks, money orders, and account inquiries. They verify identity, check holds and restrictions, comply with CTR requirements for transactions over $10K, and watch for structuring indicators. Transaction volumes have declined as customers shift to digital, but the remaining branch transactions tend to be more complex or require human interaction.
Relationship bankers (platform staff, personal bankers, business bankers) open accounts, originate loans, identify cross-sell opportunities, and manage customer relationships. You conduct needs assessments, recommend appropriate products, make referrals (wealth management, business banking, mortgage), and manage your portfolio by household value. For business banking, you manage operating accounts, treasury management services, lines of credit, and merchant services relationships. Regulatory requirements include Reg DD (truth in savings), UDAAP (unfair, deceptive, abusive acts or practices), and CRA (Community Reinvestment Act) considerations.