Customer Experience & Metering

Run demand-side management programs — energy efficiency rebates, demand response, time-of-use rate migration, and low-income assistance. Process thousands of rebate applications. Manage the AMI data deluge from millions of smart meters generating 15-minute interval data. Handle billing complaints, high-bill inquiries, and the transition from simple metering to complex rate structures. Help customers understand their energy usage and navigate the shift to electrification (EVs, heat pumps).

Handle customer contacts across channels — outage status, billing questions, start/stop service, payment arrangements, and energy efficiency program enrollment. Route complex cases to specialists.

Investigate suspected meter tampering, energy theft, and billing anomalies. Analyze AMI consumption patterns, voltage profiles, and tamper flags across millions of endpoints to identify non-technical losses that cost utilities billions annually.