You keep the building running, the tenants happy (enough), and the owner's investment performing. Maintenance requests at 2 AM, lease renewals, vendor coordination — the glamorous side of real estate.
3 AI translations · Real Estate
Handle maintenance requests — from leaky faucets to HVAC failures to the 'my neighbor is too loud' complaints that aren't really maintenance. Dispatch vendors, manage work orders, track completion, and manage the budget because every owner wants the property perfect for zero dollars. Prioritize emergency vs. routine, manage preventive maintenance schedules, and keep a preferred vendor list for every trade. Multifamily means 200 units of requests; commercial means tenant improvement coordination and CAM reconciliation.
Manage the lease lifecycle — applications, screening, lease execution, renewals, and move-outs. Run credit checks, verify income and employment, check references and eviction history. For renewals, decide the rent increase that maximizes revenue without losing good tenants. Manage the turnover process — inspections, security deposit accounting, make-ready coordination. Track lease expirations, send renewal notices on schedule, and maintain compliance with local landlord-tenant law that varies by city.
Screen prospective tenants: credit checks, income verification (typically 3x rent), employment verification, rental history (previous landlord references), criminal background (where legally permitted — increasingly restricted), and eviction history. Apply consistent criteria that comply with fair housing law — the screening criteria can't disproportionately exclude protected classes. For lease-up of new developments, manage the marketing pipeline: ILS (internet listing services), showings, applications, and move-in coordination. Track conversion metrics: inquiry to tour, tour to application, application to lease.