IT & Infrastructure — Retail

Keep point-of-sale systems, payment terminals, self-checkout, and store WiFi running across every location. Manage POS software updates, payment compliance (PCI-DSS), and the nightmare of deploying changes to hundreds of stores without breaking anything. Monitor system health, manage vendor SLAs, and respond to the 6 AM 'registers are down' call that ruins your Saturday.

Deploy and manage self-checkout (SCO) lanes, scan-and-go mobile checkout, and computer vision-based frictionless checkout systems. Balance the labor savings against shrink risk — self-checkout theft is the #1 LP concern in most retailers. Manage the technology stack: SCO hardware (NCR, Diebold, Toshiba), payment processing, age-verification workflows, and produce lookup (PLU) interfaces. Track SCO utilization rates, intervention frequency, and customer satisfaction scores.