Customer Operations & Billing

Process customer orders — new activations, upgrades, port-ins, address changes, feature additions. Manage the order lifecycle from entry through provisioning, handling fallout when orders fail to flow through OSS/BSS systems. Coordinate number portability with losing carriers.

Generate and distribute bills, process payments, manage billing disputes, and handle revenue recovery for past-due accounts. Administer rate plans, promotional pricing, and usage-based charges across prepaid and postpaid platforms.