Customer Experience & Churn Management

Identify subscribers at risk of leaving — analyze usage patterns, billing complaints, network experience quality, contract expiration timing, and competitive offers. Design retention campaigns with targeted offers, credits, and upgrade incentives. Measure save rates and retention ROI.

Map and optimize customer journeys — onboarding, billing, service changes, support, and renewal. Track NPS, CSAT, and CES across touchpoints. Identify friction points, design improvements, and measure the revenue impact of experience improvements.