Visibility and exception management.
2 AI translations · Transportation & LogisticsUniversal Overlay
You provide shippers with shipment status: pickup confirmation, in-transit updates, delivery confirmation, and exception alerts (delays, refused delivery, damage). Visibility technology has evolved from phone calls to carrier portals to API-connected platforms. Customer expectations have shifted to Amazon-level real-time tracking, which is significantly harder in B2B freight.
You process cargo damage and loss claims: investigating the circumstances, determining carrier liability (Carmack Amendment for interstate, varying state laws for intra), documenting damage (inspection reports, photographs, value substantiation), filing with responsible carriers, and negotiating settlements. Claim processing time directly affects shipper relationships. For perishable cargo, hazmat incidents, or high-value goods, claims can be complex and high-dollar.