CX Designer
Audit an existing experience against accessibility and inclusion standards
What You Do Today
Walk through the experience in multiple personas, test with assistive technologies, document gaps, prioritize fixes
AI That Applies
AI scans digital touchpoints for accessibility issues, simulates diverse user scenarios
Technologies
What Changes
Automated scanning catches technical issues faster. More time for nuanced inclusion work AI can't assess
What Stays
Understanding lived experience of diverse customers, judgment on what 'inclusive' actually means in context
What To Do Next
This section won't tell you what your numbers should be. It will show you how to find them yourself. Every instruction below produces a real, verifiable result in your organization. No benchmarks, no projections — just the steps to build your own evidence.
Establish Your Baseline
Know where you are before you move
Before adopting AI tools for audit an existing experience against accessibility and inclusion standards, understand your current state.
Without a baseline, you can't measure whether AI actually improved anything. You'll adopt tools without knowing if they're working.
Define Your Measures
What to track and how to calculate it
Time per cycle
How to calculate
Measure how long audit an existing experience against accessibility and inclusion standards takes end-to-end today, then after AI adoption.
Why it matters
The most visible improvement is speed. If AI doesn't save time, question whether it's adding value.
Quality of output
How to calculate
Track error rates, rework frequency, or stakeholder satisfaction scores before and after.
Why it matters
Speed without quality is just faster mistakes. Measure both.
Start These Conversations
Who to talk to and what to ask
Check Your Prerequisites
Confirm readiness before you invest
Check items as you confirm them.