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Physician

Care Coordination

Enhances◐ 1–3 years

What You Do Today

Coordinate with specialists, therapists, social workers, case managers, and discharge planners. You're the quarterback making sure everyone is aligned on the plan and nothing falls through the cracks.

AI That Applies

AI-powered care coordination platforms that track referral status, surface care gaps, and send proactive alerts when coordination milestones are missed or delayed.

Technologies

How It Works

The system ingests referral status as its primary data source. NLP models process the text input by identifying entities, classifying intent, and extracting the structured information needed for downstream decisions. The results integrate into the practitioner's existing workflow — presenting recommendations, flags, or automated outputs alongside their normal working context.

What Changes

The AI tracks whether the patient actually saw the specialist, whether the recommended test was completed, and whether the follow-up appointment was scheduled. You get alerted when things fall through the cracks.

What Stays

The clinical leadership — deciding what the care plan should be, resolving disagreements between specialists, and making the call when the patient's goals conflict with the medical recommendation.

What To Do Next

This section won't tell you what your numbers should be. It will show you how to find them yourself. Every instruction below produces a real, verifiable result in your organization. No benchmarks, no projections — just the steps to build your own evidence.

1

Establish Your Baseline

Know where you are before you move

Before adopting AI tools for care coordination, understand your current state.

Map your current process: Document how care coordination works today — who does what, how long it takes, where the bottlenecks are. You need this baseline to measure improvement.
Identify the judgment points: The clinical leadership — deciding what the care plan should be, resolving disagreements between specialists, and making the call when the patient's goals conflict with the medical recommendation. These are the boundaries AI won't cross.
Assess your data readiness: AI tools for this area need data to work. Check whether your organization has the historical data, integrations, and data quality to support Workflow Automation tools.

Without a baseline, you can't measure whether AI actually improved anything. You'll adopt tools without knowing if they're working.

2

Define Your Measures

What to track and how to calculate it

Time per cycle

How to calculate

Measure how long care coordination takes end-to-end today, then after AI adoption.

Why it matters

The most visible improvement is speed. If AI doesn't save time, question whether it's adding value.

Quality of output

How to calculate

Track error rates, rework frequency, or stakeholder satisfaction scores before and after.

Why it matters

Speed without quality is just faster mistakes. Measure both.

When to check: Check after 30 days of consistent use, then quarterly.
The commitment: Give new tools at least 30 days before judging. The first week is always awkward.
What NOT to measure: Don't measure AI adoption rate as a KPI. Adoption follows value — if the tool helps, people use it.
3

Start These Conversations

Who to talk to and what to ask

your department medical director

What data do we already have that could improve how we handle care coordination?

They set clinical practice guidelines that AI tools must align with

your health informatics lead

Who on our team has the deepest experience with care coordination, and what tools are they already using?

They manage the EHR integrations and clinical decision support configuration

a nurse informaticist

If we brought in AI tools for care coordination, what would we measure before and after to know it actually helped?

They bridge the gap between clinical workflow and technology implementation

4

Check Your Prerequisites

Confirm readiness before you invest

Check items as you confirm them.