SIU Investigator
Conduct recorded statements
What You Do Today
You interview claimants, witnesses, and providers — asking probing questions, reading body language, and documenting inconsistencies in their narratives.
AI That Applies
AI transcription captures statements in real time, and sentiment analysis can flag vocal stress patterns or narrative inconsistencies during or after interviews.
Technologies
How It Works
For conduct recorded statements, the system draws on the relevant operational data and applies the appropriate analytical models. NLP models process the text input by identifying entities, classifying intent, and extracting the structured information needed for downstream decisions. The results integrate into the practitioner's existing workflow — presenting recommendations, flags, or automated outputs alongside their normal working context.
What Changes
You get instant transcripts with highlighted inconsistencies rather than reviewing hours of recordings manually.
What Stays
The interview itself — reading people, building rapport to get admissions, and adapting your questioning in real time is irreplaceably human.
What To Do Next
This section won't tell you what your numbers should be. It will show you how to find them yourself. Every instruction below produces a real, verifiable result in your organization. No benchmarks, no projections — just the steps to build your own evidence.
Establish Your Baseline
Know where you are before you move
Before adopting AI tools for conduct recorded statements, understand your current state.
Without a baseline, you can't measure whether AI actually improved anything. You'll adopt tools without knowing if they're working.
Define Your Measures
What to track and how to calculate it
Time per cycle
How to calculate
Measure how long conduct recorded statements takes end-to-end today, then after AI adoption.
Why it matters
The most visible improvement is speed. If AI doesn't save time, question whether it's adding value.
Quality of output
How to calculate
Track error rates, rework frequency, or stakeholder satisfaction scores before and after.
Why it matters
Speed without quality is just faster mistakes. Measure both.
Start These Conversations
Who to talk to and what to ask
your claims director or VP Claims
“What data do we already have that could improve how we handle conduct recorded statements?”
They're setting the automation strategy for your unit
your SIU lead
“Who on our team has the deepest experience with conduct recorded statements, and what tools are they already using?”
AI fraud detection changes how investigations are triggered and prioritized
a claims adjuster with 15+ years experience
“If we brought in AI tools for conduct recorded statements, what would we measure before and after to know it actually helped?”
Their judgment sets the benchmark that AI tools are measured against
Check Your Prerequisites
Confirm readiness before you invest
Check items as you confirm them.